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Service Agreements

SERVICE GUARANTEED!

  • Maintain peak clinical performance
  • Increase equipment up-time
  • Lower cost of ownership
  • Improve productivity
  • Extend system lifetime

Platinum Service Agreement
Increase revenues, control cost, and expand the clinical utility of your equipment by taking advantage of a broad range of value added features.

  • Extended hours of coverage 8-8
  • 98% up-time guarantee
  • 8 hour on-site response time

Gold Service Agreement
High performance and reliability from equipment and
facilities with improved productivity from your staff.

  • Hours of coverage 8-5
  • 95% up-time guarantee
  • Other Services Offered
  • Preventative Maintenance
  • Time and Materials Service Calls

PLAN FEATURES >>>

Hours of Coverage
Up-Time Guarantee
On-Site Response
Options Discount
Weekend/Holiday Discounts
Applications Training
After-Hours Rate
Weekend/Holiday
Labor
Priority Response
Parts
Parts Delivery
Up-Time Penalty
Preventive Maintenance
Initial Response Time
Technical Phone Support
Clinical Phone Support
Operating Software Updates
Reliability Upgrades (ECO)
PMT Coverage
UPS Coverage
Cracked Crystal
Crystal Yellowing
Ivy Gate Coverage
Duplicate Hard Drive

PLATINUM

8 – 8
98%
8 hrs
20%
25%
2 Days
$175/hr
$225/hr
Included
Included
Included
24 hr
2 weeks
Quarterly
1 hr via Phone
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes

GOLD

8 – 5
95%
24 hrs
10%
10%
1 Day
$195/hr
$275/hr
Included
Included
Included
24 hr
2 weeks
Semi-Annual
1 hr via Phone
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No

GET A FREE QUOTE! CALL 888.668.5633 OR CLICK TO EMAIL US NOW >>>